Terms and Conditions

Welcome to Serena & Shaun Plant Shop. Please review these terms carefully before shopping with us.

Key Definitions

- “Customer" refers to any individual purchasing from Serena & Shaun Plant Shop

- "Company" refers to Serena & Shaun Plant Shop and its affiliated entities

- "Products" encompasses all items available for purchase through our platform

- "Market Price" indicates the current selling price of products on our platform

- "Agreement" refers to these terms and conditions

General Understanding

By accessing and using Serena & Shaun Plant Shop website, you agree to comply with these terms. Each purchase constitutes a binding agreement between you and Serena & Shaun Plant Shop. Throughout this document, "you" refers to any registered or unregistered user, while "we," "our," and "us" represent serena&shaun.

Website Usage Rights

We grant you a limited, non-transferable right to access and use our website for personal shopping. We maintain the right to modify these terms without prior notice. Regular visits to this page are recommended to stay informed of any updates to our terms and privacy policy.

Returns and Liability

1. While we thoroughly inspect all products before shipment, we do not accept returns under any conditions.

2. The company is not liable for:

   - Consequential damages or indirect losses

   - Delays in delivery

   - Third-party claims

   - Economic losses or profit reductions

Order Acceptance

- We reserve the right to decline any order without explanation

- Placing an order indicates acceptance of these terms

- Terms modifications require written company approval

Content Monitoring and Legal Compliance

1. We may monitor website content and cooperate with authorities regarding illegal activities
2. Users posting unauthorized or illegal content bear full responsibility
3. You agree to indemnify serena&shaun against any claims arising from your website use
4. We reserve the right to terminate access without notice

Product Quality Assurance

Products must match their website description unless customer-approved alterations are made.

Pricing and Delivery

- All prices include applicable taxes

- Delivery timeframes are subject to product availability

- Cash on delivery is available for eligible orders

- We reserve the right to adjust prices due to errors

- Risk transfers to the customer upon delivery

Force Majeure

Neither party bears responsibility for delays caused by circumstances beyond reasonable control, including natural disasters, strikes, or material shortages.

Legal Framework

These terms are governed by [Your Country's] law, with disputes subject to [City] courts' jurisdiction.

Eligibility

- Users must be legally able to form binding contracts

- Minimum age requirement: 18 years

- We reserve the right to terminate accounts of underage users

Account Management

1. You are responsible for maintaining account confidentiality
2. Providing false information may result in account termination
3. Personal data usage follows our privacy policy

Communication

By using our website, you consent to electronic communications and agree to receive updates via email or other digital means.

Prohibited Activities

Users may not:

- Post harmful or offensive content

- Violate intellectual property rights

- Conduct unauthorized commercial activities

- Attempt unauthorized website access

- Share spam or chain letters

- Post personal information without consent

Intellectual Property

All website content, including designs, logos, and interfaces, remains our property and is protected by copyright laws.

Third-Party Services

We're not responsible for third-party services or websites linked to our platform.

Privacy Protection

Your information is protected under applicable data protection laws. Using our website indicates acceptance of our data handling practices.

Pricing Errors

We may cancel orders and refund payments if pricing errors occur. Refunds will be processed within 10-15 business days through the original payment method.

Customer Support

For questions or complaints, contact our support team at [Your Email] or [Your Phone Number], available [Your Business Hours].

Rights Reserved

Serena&Shaun reserves all rights not expressly granted in these terms.

Last Updated: 27/11/2024